Terms & Conditions

Effective date: 26 August 2026

These Terms govern access to the UVION website, applications, point-of-sale software, customer app, administration tools, integrations, support, and related services (together, the “Services”). They form a contract between UVION LIMITED (“UVION”, “we”, “us”) and the business or person accepting them (“Customer”, “you”).

By creating an account, purchasing an activation package, signing an order form, or using the Services, you confirm that you have authority to bind the relevant business and agree to these Terms. Any signed order form or separately agreed service terms take priority where they conflict with this page.

1. About UVION

UVION LIMITED
Company number 17103178
Registered in England and Wales
Registered office: 177 Station Street, Burton-On-Trent, England, DE14 1BN
Email: hello@uvion.uk

2. Business service

UVION is supplied primarily for business use by tanning salons, salon groups, their staff, and authorised partners. If you use the Services as a consumer, nothing in these Terms excludes rights that cannot lawfully be excluded.

3. Accounts and authorised users

• You must provide accurate account, business, billing, and contact information.
• You are responsible for deciding who may access your account, assigning suitable permissions, and promptly removing access that is no longer required.
• Credentials must be kept confidential and must not be shared outside the authorised user for whom they were issued.
• You must notify us promptly if you suspect unauthorised access, compromised credentials, or misuse of the Services.
• You are responsible for activity carried out through your account unless caused by UVION’s breach of these Terms.

4. Activation packages, trials, and payment

Access is provided through the activation package shown at purchase or in an order form. Each package runs for its stated number of days from its activation date. A first-time customer may receive the trial period displayed during signup. Trials may be withdrawn or limited where reasonably necessary to prevent abuse.

Activation packages are pay as you go unless expressly agreed otherwise. Prices, taxes, included promotion credits, and payment timing are shown before purchase. Payments already made are non-refundable except where required by law or expressly agreed in writing. Cancelling prevents further purchases or renewal but does not create a refund for an activated or partly used package.

5. Customer responsibilities and acceptable use

You must use the Services lawfully and must not:

• access, test, scan, or interfere with systems or data without permission;
• introduce malware, malicious code, or content that is unlawful, infringing, fraudulent, or harmful;
• circumvent security, usage limits, payment controls, or access restrictions;
• reverse engineer, copy, resell, sublicense, or create derivative products from the Services except where law expressly permits it;
• use the Services to make unlawful marketing communications or process personal data without an appropriate lawful basis;
• allow the Services to be used by an unrelated business unless your agreement expressly permits it.

You remain responsible for your salon’s regulatory duties, staff practices, age checks, customer consents, pricing decisions, tax records, and the accuracy and lawfulness of data entered into UVION.

6. Customer data and data protection

As between the parties, you retain ownership of data submitted to the Services by or for your business (“Customer Data”). You grant UVION the rights needed to host, process, transmit, back up, and display Customer Data solely to provide, secure, support, and improve the Services and meet legal obligations.

For personal data relating to your salon customers or staff that UVION processes on your documented instructions, you will normally act as controller and UVION as processor. Where required, the parties will enter into appropriate data-processing terms covering instructions, confidentiality, security, subprocessors, assistance, deletion or return, and audit information. Our Privacy Policy explains how UVION uses personal data for its own purposes.

Subject to account status, technical feasibility, legal retention duties, and reasonable security checks, you may request an export of your Customer Data. Following termination, we may delete Customer Data after a reasonable retrieval period unless law requires longer retention.

7. Security

UVION uses technical and organisational measures intended to protect the Services and Customer Data. You acknowledge that no internet service can be guaranteed completely secure or uninterrupted. Our current approach is described on the Security page.

8. Third-party services and integrations

The Services may connect with payment providers, communications platforms, hardware, cloud infrastructure, or other third-party services. Your use of a third-party service may be governed by that provider’s own terms. UVION is not responsible for a third party’s independent service, content, acts, or outages, but this does not limit our responsibility for subcontractors where applicable law makes us responsible.

9. Intellectual property

UVION and its licensors retain all rights in the Services, software, designs, documentation, trademarks, and technology. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business operations during an active package or agreed subscription period. No ownership rights are transferred.

If you provide suggestions or feedback, we may use them without restriction or payment, provided we do not identify you publicly without permission.

10. Availability, maintenance, and changes

We aim to provide a reliable service but do not promise uninterrupted or error-free availability unless a separate service-level agreement says otherwise. We may perform maintenance, apply security fixes, change features, or discontinue functionality. Where a material change is likely to significantly reduce core paid functionality, we will take reasonable steps to provide notice.

11. Suspension and termination

You may stop using UVION at any time. We may suspend or restrict access where payment is overdue, use creates a security or legal risk, these Terms are materially breached, or suspension is reasonably necessary to protect customers or the Services. Where practical, we will give notice and an opportunity to remedy the issue.

We may terminate an account for an unremedied material breach, unlawful use, insolvency, or where continuing the service would expose UVION or others to material harm. Terms concerning payment, intellectual property, confidentiality, data, liability, and governing law survive termination where their nature requires it.

12. Confidentiality

Each party must protect non-public commercial, technical, and customer information received from the other and use it only for the relationship contemplated by these Terms. This does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source. Disclosure is permitted where required by law, subject to notice where legally allowed.

13. Warranties and disclaimers

We will provide the Services with reasonable care and skill. Except as stated in these Terms or required by law, the Services are supplied “as available”. We do not guarantee that every feature will suit every business requirement, that third-party integrations will remain available, or that outputs and reports will be error-free where they depend on Customer Data or third-party information.

14. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be limited, or any other liability that law does not permit us to exclude.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, or business opportunity. UVION’s total aggregate liability arising from the Services in any 12-month period will not exceed the fees paid or payable by the Customer for the Services during that period, unless an order form expressly states a different cap.

15. Changes to these Terms

We may update these Terms to reflect changes to the Services, law, security, or business operations. We will publish the revised version and update the effective date. For material changes affecting an active paid service, we will take reasonable steps to notify the account contact before the change takes effect.

16. Governing law and disputes

These Terms and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives a consumer the right to bring proceedings elsewhere.

17. General

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign your agreement without our written consent; we may assign it as part of a reorganisation, financing, or sale of the relevant business, provided this does not materially reduce your rights. If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. These Terms and any applicable order form constitute the agreement concerning their subject matter.

18. Contact

UVION LIMITED
Company number 17103178
177 Station Street, Burton-On-Trent, England, DE14 1BN
hello@uvion.uk
+44 7858 489924