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UVION

Help centre

Frequently Asked Questions

Answers to the questions salon owners and teams ask before getting started with UVION.

What does UVION do for my salon?
UVION gives tanning salon teams one clearer place to manage day-to-day operations, customer relationships, sales, plans, payments, reporting, and the customer experience. It is designed around the way salons actually work.
Is UVION built specifically for tanning salons?
Yes. UVION is focused on tanning salons, which means the product is shaped around the workflows, customer journeys, memberships, minutes, rooms, and front-desk decisions that matter in this industry.
Can staff manage walk-ins, rooms, and queues?
Yes. Your front-desk team can work from a clearer view of the customer, their available balance or plan, and the salon's immediate operational needs without relying on disconnected records.
Does UVION support sessions, minutes, and plans?
UVION is designed to support the way salons sell and manage individual sessions, minutes-based courses, and ongoing plans, helping teams keep customer balances and availability clear.
Can customers access their account on their phone?
Yes. UVION includes a customer-facing app experience so clients can access relevant account information, purchases, balances, and other self-service actions without always needing to call the salon.
Can I take payments online and in salon?
UVION is built to support both the counter and the customer journey beyond it. During a demo, we can discuss the payment setup that best fits your salon and current processes.
Does UVION support loyalty, gift cards, and promotions?
Yes. UVION is designed to help salons build repeat visits through loyalty, gift cards, offers, discounts, and other customer incentives managed from one connected place.
Can I manage more than one location?
UVION is built with growing salons in mind. If you operate multiple sites, we can walk through the right approach for maintaining clarity across locations while keeping each team productive.
Can we move our existing customer data?
We will review the data you have today and plan the most practical migration approach with you. The scope depends on the quality and format of your existing records, so this is always confirmed before implementation.
How long does setup take?
Setup depends on the size of your salon, the data being moved, and the level of configuration required. We will agree the rollout plan with you upfront, so your team knows what to expect at each stage.
Will my team receive onboarding support?
Yes. A successful rollout depends on the people using the system every day. We will guide your team through the setup and help them get comfortable with the new way of working.
Can I see a demonstration before deciding?
Absolutely. A demo is the best way to see how UVION could fit your salon. We will talk through your current setup, show the relevant workflows, and answer any practical questions you have.
How is my salon information protected?
Protecting salon and customer information is a core consideration in how UVION is built and operated. During the sales process, we can talk through the security, access, and data-handling measures relevant to your salon.
How do I get started?
Start with a conversation or a demo. We will learn about your salon, discuss what you want to improve, and outline the most sensible next step for your team.

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